FAQ

When is a telephone conference best suited for my needs? Our telephone conferences are ideal for regular conferences, such as your regular weekly meeting, for up to 50 (flat rate) or up to 125 participants (pay-per-use rate). Reserve your personal conference room. This telephone conference is available for you at any time, around the clock.

Participants dial in to the conference using the participant code. As soon as a moderator joins the conference, all participants are connected as a group. Participants have several functions at their disposal, which <link file:74 download>they can use during the conference.

You can control your telephone conference at any time using your telephone's keypad. To use the functions, your telephone must support touch-tone dialing.

Pressing *0 will automatically connect you to one of our operators. We would be pleased to help you.

You can set the desired speaker volume directly on your end-user device.

You can avoid feedback by turning off any additional loudspeakers. If you are in the same room as other telephone conference participants, you can avoid feedback by simply muting your telephone. To do this use the shortcut *6 on your telephone keypad.

A web conference not only allows you to present documents, you can concurrently work on files with other participants and perfect the exchange of information. WebMeeting also allows you to use a webcam to conduct video conferences at any time with up to eight participants, thus never missing an important moment and making your conference more lively.

Yes, for instance, using the Whiteboard, you can use the Screenshot mode to work with the laser, employ a variety of writing pens, and also add geometric drawings and text. Of course, you can also delete everything and save it as a file.

Yes, our WebMeeting product also contains video functionality, supporting up to eight webcams – so you can see the other participants as if you were in a room with them.

If the moderator is disconnected from the telephone conference, the web conference is automatically terminated. You can prevent this by simply designating a participant as co-moderator at the beginning of the web conference.

Yes, all Macintosh operating systems since MAC OS X 10.6 (Snow Leopard) are supported.

Yes, data is encoded during the transfer (up and download).

The moderator initiates the conference and invites the other participants. Using his moderator code, he is in speaking and listening mode throughout the entire event conference, and he can conduct preliminary discussions with his moderator team. Participants who dial in with participant codes are only in muted and listening mode for the entire duration of the conference. Only the moderator can change this.

Using the event conferences of Deutsche Telekom, direct dialog is possible with up to 4,000 participants. Our WebCast Event can even be streamed to up to 20,000 people.

A conference can be moderated in German and English. As an option, interpreting is possible for all commonly spoken languages. However, an interpreting service should be addressed in advance in order to schedule an interpreter for the conference.

Yes, you can name the participants with their corresponding telephone numbers in advance and your participants will then be dialed in by our operators.

Yes, we can record up to 200 named participants in advance. You have the option to receive this list before, during, or after the conference. Alternatively, only those asking questions can be recorded during the conference into a separate list.

Yes, we can have your event conference recorded in a variety of formats for later use or as a reference, provided we have your works council approval to do so. The moderator has the option to record the conference to audio or MP3 CD, cassette tape, or as MP3 file. Participants can also have a playback prepared. Participants are charged the costs for the conversation. The contracting client incurs no additional costs. The individual participants are required to enter a reference number in a menu to use this option. A condition for use is a touch-tone end-user device. There is also an option to have a list of playback users prepared. In this case the contracting client pays a fixed fee to have this option available and to replay the playback. The participants merely pay the connection fee to the telephone number with prefix 069 [Frankfurt].

Yes, you can play your own music. GEMA ( association for musical performances and musical reproduction) approval is required for this.

Yes, simply provide us with your desired greeting by file or in person in advance.

Yes, all you will need is a telephone and a web browser with Internet access to present conferences, training or other content during web presentations.

Using EventView, moderators have access to a visual representation of the conference and, for example, can see the number of participants and questions asked at a glance.

You can ask the moderator a question by pressing *1.

You can retract your question with the hash key (#).

The Cisco Webex Cloud Connected Audio Service comes from the Cisco Collaboration Cloud, which was specifically designed for the usage of real time web communication. The conferencing solution for Webex provided by Telekom connects the customer with the Cisco Collaboration Cloud data center via the partner Intrado.

With Cisco Webex Cloud Connected Audio you can:

• provide a completely integrated audio, web, and video collaboration solution;
• enjoy the benefits of the complete bandwidth of audio options – Call-in (local telephone numbers and Freecall), Call-back, VoIP integration and Hybrid audio (telephone and VoIP connections in the same meeting) and
• take advantage of Telekom's immediate service with the expertise and support of Telekom employees.

Cloud Connected Audio uses SIP signaling between the Intrado IP network and the Webex audio bridge, which is connected through a Session Border Controller (SBC) and dedicated IP links between the Intrado and Cisco data centers. Telekom transmits network and non-network audio traffic from your location and sends it to the Cisco Collaboration Cloud.

The following connection types are routed to the Cisco Cloud via the Provider Network:

• Off-net PSTN dial-in via the Global Plus number set
  • Toll dial-in
  • Toll free dial-in (optional),
  • Dial-out/Call-me (optional),
• On-net via dedicated connection or MPLS/IntraSelect (optional)
• Directly via Cloud with computer audio Cisco Webex VoIP “Using Computer”

Added value for your company:

• Integration: Fully integrated solution that combines telephone, video and data into one Webex meeting.
• Security codes: dynamic audio security codes. Generated for maximum security.
• Operator support: operator also for Cloud Connected Audio.
• Voice quality: native audio allows for high-quality and clear-cut meetings.

Commercial value:

• Budget control: better control due to predictable budgets (with quarterly reviews).

A Webcast or an online training is an internet broadcast that is oftentimes used for presentations or similar tools in a one-to-many format (one speaker to many participants). A Webcast can be presented in different formats: audio only or audio with presentation slides, video and presentation slides or video only.

The terms Webcast and online training are used interchangeably.

WebCast Studio is the Gold-Standard Webcast offering provided by our partner Intrado. WebCast Studio offers several features for presenters, hosts and attendees. It can be used as a self-service tool or be combined with our event management services, which take care of all the logistical details.

Yes, of course. Your event may be live, pre-recorded or semi-recorded and semi-live. Your live event may also be recorded and made available on request.

Webcasts may be recorded and made available on-demand. The on-demand link is the same link that may be used to sign up for the live event.

The Webcast software is designed to make presentations intuitive and easy to use. As you prepare for your Webcast, our event managers will provide you with tips and best-practice guides.