FAQ

FREQUENTLY ASKED QUESTIONS ABOUT PHONE CONFERENCES

When is a telephone conference best suited for my needs?

When is a telephone conference best suited for my needs? Our telephone conferences are ideal for regular conferences, such as your regular weekly meeting, for up to 50 (flat rate) or up to 125 participants (pay-per-use rate). Reserve your personal conference room. This telephone conference is available for you at any time, around the clock.

What is a participant code?

Participants dial in to the conference using the participant code. As soon as a moderator joins the conference, all participants are connected as a group. Participants have several functions at their disposal, which <link file:74 download>they can use during the conference.

How do I control the telephone conference using the telephone?

You can control your telephone conference at any time using your telephone's keypad. To use the functions, your telephone must support touch-tone dialing.

What if I have questions or experience technical problems during the conference?

Pressing *0 will automatically connect you to one of our operators. We would be pleased to help you.

How can I control my speaker volume?

You can set the desired speaker volume directly on your end-user device.

How do I avoid feedback (echo) during the conference?

You can avoid feedback by turning off any additional loudspeakers. If you are in the same room as other telephone conference participants, you can avoid feedback by simply muting your telephone. To do this use the shortcut *6 on your telephone keypad.

FREQUENTLY ASKED QUESTIONS ABOUT WEB CONFERENCES

What is a web conference?

A web conference not only allows you to present documents, you can concurrently work on files with other participants and perfect the exchange of information. WebMeeting also allows you to use a webcam to conduct video conferences at any time with up to eight participants, thus never missing an important moment and making your conference more lively.

Am I able to specially highlight contents during a WebMeeting?

Yes, for instance, using the Whiteboard, you can use the Screenshot mode to work with the laser, employ a variety of writing pens, and also add geometric drawings and text. Of course, you can also delete everything and save it as a file.

Are video conferences possible?

Yes, our WebMeeting product also contains video functionality, supporting up to eight webcams – so you can see the other participants as if you were in a room with them.

Why is my web conference terminated when I, as the moderator, get disconnected from the telephone conference?

If the moderator is disconnected from the telephone conference, the web conference is automatically terminated. You can prevent this by simply designating a participant as co-moderator at the beginning of the web conference.

Can I use the web conference with the Macintosh operating system?

Yes, all Macintosh operating systems since MAC OS X 10.6 (Snow Leopard) are supported.

Is my data secure during the data transfer?

Yes, data is encoded during the transfer (up and download).

FREQUENTLY ASKED QUESTIONS ABOUT THE MEETING CENTER CLIENT

What is the charge for the Meeting Center Client?

The Meeting Center Client is free of charge.

What technical requirements do I need to fulfill?

The Client is compatible with Windows 7, 8 and 10. Outlook 2010, 2013 and 2016. Simply install the Meeting Center Client and you are ready to go. Simply register the use of the Outlook add-in here.

What are the features of the Meeting Center Client?

Using our Meeting Center Client, you can quickly and conveniently book telephone and web conferences and invite participants – as easily as writing e-mails It is a time saver and helps you organize your conferences using the Outlook distribution list feature.

FREQUENTLY ASKED QUESTIONS ABOUT EVENT CONFERENCES

Is there a difference between the moderator and the participant and the moderator and participant code?

The moderator initiates the conference and invites the other participants. Using his moderator code, he is in speaking and listening mode throughout the entire event conference, and he can conduct preliminary discussions with his moderator team. Participants who dial in with participant codes are only in muted and listening mode for the entire duration of the conference. Only the moderator can change this.

How many people can participate in an event conference?

Using the event conferences of Deutsche Telekom, direct dialog is possible with up to 4,000 participants. Our WebCast Event can even be streamed to up to 20,000 people.

In what languages can the conference be moderated?

A conference can be moderated in German and English. As an option, interpreting is possible for all commonly spoken languages. However, an interpreting service should be addressed in advance in order to schedule an interpreter for the conference.

Can participants be dialed in?

Yes, you can name the participants with their corresponding telephone numbers in advance and your participants will then be dialed in by our operators.

Can I have a participant list prepared by name?

Yes, we can record up to 200 named participants in advance. You have the option to receive this list before, during, or after the conference. Alternatively, only those asking questions can be recorded during the conference into a separate list.

Can I record my event conference?

Yes, we can have your event conference recorded in a variety of formats for later use or as a reference, provided we have your works council approval to do so. The moderator has the option to record the conference to audio or MP3 CD, cassette tape, or as MP3 file. Participants can also have a playback prepared. Participants are charged the costs for the conversation. The contracting client incurs no additional costs. The individual participants are required to enter a reference number in a menu to use this option. A condition for use is a touch-tone end-user device. There is also an option to have a list of playback users prepared. In this case the contracting client pays a fixed fee to have this option available and to replay the playback. The participants merely pay the connection fee to the telephone number with prefix 069 [Frankfurt].

Can I have customized waiting music played during the event conference?

Yes, you can play your own music. GEMA ( association for musical performances and musical reproduction) approval is required for this.

Can I have my greeting replayed?

Yes, simply provide us with your desired greeting by file or in person in advance.

Is there an option to make a presentation?

Yes, all you will need is a telephone and a web browser with Internet access to present conferences, training or other content during web presentations.

How can I, as the moderator, see what is happening during the conference?

Using EventView, moderators have access to a visual representation of the conference and, for example, can see the number of participants and questions asked at a glance.

How do I announce a question?

You can ask the moderator a question by pressing *1.

How do I retract my question?

You can retract your question with the hash key (#).

FREQUENTLY ASKED QUESTIONS ABOUT CISCO CLOUD CONNECTED AUDIO - SP

What is Cisco Webex Cloud Connected Audio?

The Cisco Webex Cloud Connected Audio Service comes from the Cisco Collaboration Cloud, which was specifically designed for the usage of real time web communication. The conferencing solution for Webex provided by Telekom connects the customer with the Cisco Collaboration Cloud data center via the partner Intrado.

With Cisco Webex Cloud Connected Audio you can:

  • provide a completely integrated audio, web, and video collaboration solution;
  • enjoy the benefits of the complete bandwidth of audio options – Call-in (local telephone numbers and Freecall), Call-back, VoIP integration and Hybrid audio (telephone and VoIP connections in the same meeting) and
  • take advantage of Telekom's immediate service with the expertise and support of Telekom employees.

How does Cloud Connected Audio work?

Cloud Connected Audio uses SIP signaling between the Intrado IP network and the Webex audio bridge, which is connected through a Session Border Controller (SBC) and dedicated IP links between the Intrado and Cisco data centers. Telekom transmits network and non-network audio traffic from your location and sends it to the Cisco Collaboration Cloud.

Which connectivity options do I have?

The following connection types are routed to the Cisco Cloud via the Provider Network:

  • Off-net PSTN dial-in via the Global Plus number set
    • Toll dial-in
    • Toll free dial-in (optional),
    • Dial-out/Call-me (optional),
  • On-net via dedicated connection or MPLS/IntraSelect (optional)
  • Directly via Cloud with computer audio Cisco Webex VoIP “Using Computer”

What advantages does Cloud Connected Audio offer?

Added value for your company:

  • Integration: Fully integrated solution that combines telephone, video and data into one Webex meeting.
  • Security codes: dynamic audio security codes. Generated for maximum security.
  • Operator support: operator also for Cloud Connected Audio.
  • Voice quality: native audio allows for high-quality and clear-cut meetings.

Commercial value:

  • Budget control: better control due to predictable budgets (with quarterly reviews).

FREQUENTLY ASKED QUESTIONS ABOUT WEBCAST STUDIO

What is a Webcast or an online training?

A Webcast or an online training is an internet broadcast that is oftentimes used for presentations or similar tools in a one-to-many format (one speaker to many participants). A Webcast can be presented in different formats: audio only or audio with presentation slides, video and presentation slides or video only.

What is the difference between a Webcast and an online training?

The terms Webcast and online training are used interchangeably.

What is the difference between a Webcast and a Web Conference?

Unlike a web conference, a Webcast is set up to deliver presentations (a one-to-many or few-to -many format). Webcast platforms possess robust features that support an event, like a signup microsite, a logoed screen, social media integration, tracking, analytics, polling and Q&A.

What is Webcast Studio?

WebCast Studio is the Gold-Standard Webcast offering provided by our partner Intrado. WebCast Studio offers several features for presenters, hosts and attendees. It can be used as a self-service tool or be combined with our event management services, which take care of all the logistical details.

Can I also present a live event on the web?

Yes, of course. Your event may be live, pre-recorded or semi-recorded and semi-live. Your live event may also be recorded and made available on request.

What if someone misses my webcast?

Webcasts may be recorded and made available on-demand. The on-demand link is the same link that may be used to sign up for the live event.

What do I do if I have never presented a webcast before?

The Webcast software is designed to make presentations intuitive and easy to use. As you prepare for your Webcast, our event managers will provide you with tips and best-practice guides.