Open your ticket You have problems with your service? Then please create a ticket with all the necessary information using this form. We will get back to you as soon as possible. Thank you, your conference team. Contact Details Contact Details *Firstname: *Lastname: *Company Name: *E-mail address: *Contact Phone Number: / *Date/time of issue: *Region: Please select... Asia Pacific Europe Middle East and Africa North and South America General Information General Information *Product: Please select... BlueJeans Network Business Conferences Event Conferences HIVE Kollective Microsoft (Skype for Business/Teams/ECC Lync/UMG) Small Business Conference Instant Conferences Webcast Pro Webcast Studio Webex (Meetings/Teams) Other Details of Incident Details of Incident Host Username/Owner Number: *Device, you dial in: Please enter the device with which you have conferenced here. E.g. Apple iPhone 8, Samsung Galaxy S8, landline phone, telepresence system DX80, team board, etc. *Phone number from device: If, for example, you are participating in a conference via VoIP using a smartphone, tablet or notebook, please write "VoIP via tablet" in the field. *Dial-In Method: Please select... Call In Call Me/Call Back Call Using Computer *Number you dialed: *Phone number you have specified: Softwareversion of device: Where you on wifi: Please select... Yes No Telephone provider: Host access code/attendee code: Recording link: *Description of issue: *Webex access code (9-10 digit): *Webex meeting link or Webex-URL: Internal ticket number: Here you enter the ticket number that you have received internally from your company (your IT) in the event of a problem. Attachment/File (optional): You can upload the following files: *.csv, *.pdf, *.txt, *jpg, *.png, *.zip. The file size must not exceed 10 MB. * All fields marked with an asterisk are required Reset